Returns & Exchanges

Classified Matter Editions is confident you will be satisfied with your purchase, however if not, please return the artwork within 14 days of receipt. Provided the artwork is in its original condition, Classified Matter will reimburse you fully, although it is your responsibility to cover return postage.

If you have any problems with your order or wish to cancel/exchange any items please contact us at hello@classifiedmatter.com in the first instance to arrange the return of your artwork(s).

Classified Matter Editions cannot accept responsibility for loss or damage to returned artwork whilst in transit. Please use a reputable, tracked parcel delivery or courier service.

To qualify for an exchange or refund, the artwork(s) must be returned to us in mint condition, within the original internal and external packaging (including the corresponding Certificate of Authenticity and all accessories) and accompanied by an original proof of purchase within 14 days of receiving your order.

Our prints are shipped in a two layer flat packaging and the print itself is wrapped in acid-free glassine paper inside a protective plastic clear sleeve which is secured within the internal flap cardboard pad. We strongly recommend not taking your print out of the internal flap cardboard pad (upon inspecting it for obvious shipping damage) until you take it to a framer to ensure it is handled by experienced art handlers.

We do understand that you may want to make sure that the print is to your taste and we provide a pair of white cotton gloves you need to wear when handling the print itself so no oil, dirt or contaminants are transferred to it causing damage. The print should be carefully wrapped back in glassine paper and placed into the protective plastic sleeve and secured inside the flap cardboard pad. Please note that if you do fully open your print and decide to return it, be extremely careful at the repackaging stage as it can sustain damage and you will not qualify for a refund.

Accompanying Certificate of Authenticity must also be returned undamaged inside its original envelope attached on the outside of the flap cardboard pad together with other accessories received.

All these items must be then placed inside the original outer packaging and taped securily.

All orders found to be faulty or not as described will be refunded in full.

All refunds will be processed in GBP (£). We cannot be held accountable to changes in exchange rates.

These terms and conditions do not affect your statutory rights as a consumer.